This is for Residential customers, please use this link to see our business plans.

If you are DSL customer you have access to our Basic plan up to Tier 2

If you are Fixed Wireless customer you have access to our Basic plan up to Tier 4

If you are a Fiber customer you have access to our Basic plan up to Tier 5

-Speeds may vary depending on location and other factors. Speeds may not be available depending on the area.

If you would like to try a different plan, contact us about a free 21-day trial!

DSL (Digital Subscriber Line): DSL uses your existing telephone lines to provide internet service. It’s widely available and easy to set up if you already have a phone line.

Fixed Wireless: Fixed Wireless delivers internet through radio signals from a nearby tower to an antenna at your location. It’s perfect for rural or remote areas, offering high speeds and reliable connectivity without the need for wired connections.

FTTx (Fiber to the x): FTTx includes various fiber-optic internet options like FTTH (Fiber to the Home) and FTTB (Fiber to the Building). It uses fiber-optic cables to provide the fastest and most reliable internet speeds.

Basic Troubleshooting Steps

1. Restart Your Equipment:
   • Modem/Router: Unplug the power cord, wait for 30 seconds, and plug it back in.
   • Computer/Device: Restart your computer, smartphone, or tablet.
   • We recommend this because: Restarting can clear temporary issues by refreshing the system and eliminating minor glitches.
2. Check Connections:
   • Ensure all cables are securely connected to your modem, router, and device.
   • If using Wi-Fi, make sure your device is connected to the correct network.
   • We recommend this because: Ensuring all connections are secure can quickly resolve connectivity problems caused by loose or incorrect connections.
3. Verify Service Status:
   • Check if there are any service outages in your area by visiting our website or checking our Facebook page
   • We recommend this because: Knowing about service outages can save you time and effort by confirming whether the issue is with your equipment or on our end
4. Run a Speed Test:
   • Use an online speed test tool to check your internet speed. Compare the results with your subscribed plan.
   • We recommend this because: Running a speed test helps you determine if you’re receiving the expected speeds and can indicate if there’s a problem with your internet connection.

These steps can often resolve common issues and save you time. If you still need help, our support team is ready to assist you!